Author: Mark Bernstein

Client Success Story: AAJ Streamlines Automated HealthCare Solutions System, Slashing Costs and Improving Outcomes

The last thing an injured worker wants to do after a doctor’s visit is go to the pharmacy and wait for a prescription. A healthcare client of ours was looking to overcome this problem, but dispensing medication on site is a complicated task, because there’s a great deal of oversight involved. Tracking drugs from creation to prescription is done to protect consumers, but it also creates a series of hoops to jump through. Our client, an industry leader in navigating complex insurance and prescription requirements, had created dual solutions to meet their patients’ needs: EZDispense, the system that allowed...

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Client Success Story: Redesign of Financial Management Software for Pawn Shops Addresses Customer Issues and Allows For Company Growth

Pawn shops have some unique transactional models, and we recently worked with a client to developed Financial Management Software specifically to meet those needs. The client had a 30-year history of satisfied customers. Unfortunately, their software, PawnMaster, the leading solution in the field, had been built on now-outdated technology, and it showed. Performance issues were becoming more common, and pawnbrokers with more than one store location were experiencing trouble consolidating transactions so they could get a clear look at their business’s performance. Workarounds were wasting time and increasing staffing needs unnecessarily. Once-satisfied customers were complaining, and new business had...

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Client Success Story: AAJ Vaults Alternative Home Health Care into the Cloud

AAJ Vaults Alternative Home Health Care into the Cloud. In-home caregivers improve health outcomes and help people live life to the fullest in their own homes. One client of ours provides these vital services by connecting patients with the care professionals they need. But when we connected with them, their traditional administrative and staffing systems were phone-based, personnel-heavy, and time consuming. Worse, their legacy workflow wasn’t very adaptable. A last-minute scheduling change could create both staffing and billing confusion…a big problem when your business’s success depends on your reputation with clients and insurers. The client knew a better solution...

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Murray Izenwasser Speaks at IT EXPO and HIMSS

As announced last week, we are excited to add Murray Izenwasser to the AAJ executive leadership team. He will spear-head the creation of digital strategy for AAJ’s portfolio of clients and will drive digital transformation across all AAJ practice areas. Murray Izenwasser will be sharing insight into digital transformation and change model strategies at two upcoming events: IT Expo Florida 2017 Murray will participate on a panel titled “Why Are Operators Struggling with Digital Transformation?” where he and other panelists discuss challenges with balancing existing infrastructure and service delivery platforms within the Telecommunications industry with the transformation to a...

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CLIENT SUCCESS STORY: Redesign of Workflow Automation Solution for Advanced Processing & Imaging Inc.

CLIENT SUCCESS STORY: Redesign of Workflow Automation Solution Brings System Up to Date with Current Industry Standards and Reduces Costs Thousands of users in the business, government, and education sectors rely on Advanced Processing & Imaging (API)’s mPower system to automate their workflow. But industry changes meant the old model of per-server/per-user licensing wasn’t going to cut it anymore. The system’s architecture needed a complete redesign to bring mPower into line with the modern multi-tenancy model. API turned to AAJ for the additional expertise and knowledge needed for the project. Working together with the API in-house team, our nearshore...

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CLIENT SUCCESS STORY: MyMercy Healthcare Application Consolidates Patient Records for Large Healthcare System, Reducing Errors and Wasted Time

Healthcare Application Consolidates Patient Records. Healthcare systems have the extremely difficult task of keeping all of their medical records organized, up to date, and in compliance with federal regulations. Mercy’s job was more challenging than most because of their size—the Mercy system is spread across four states, 46 hospitals, and more than 700 physician practices and outpatient facilities. Before they contacted AAJ, Mercy’s patient information was often scattered and hard to access. All the different system interfaces meant records weren’t standardized, and if a patient moved around to different facilities, there was a lot of wasted time (and potential...

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