The last thing an injured worker wants to do after a doctor’s visit is go to the pharmacy and wait for a prescription. A healthcare client of ours was looking to overcome this problem, but dispensing medication on site is a complicated task, because there’s a great deal of oversight involved. Tracking drugs from creation to prescription is done to protect consumers, but it also creates a series of hoops to jump through. Our client, an industry leader in navigating complex insurance and prescription requirements, had created dual solutions to meet their patients’ needs: EZDispense, the system that allowed them to deliver medications on site or expedite prescriptions elsewhere, and EZVerify, which streamlined the process of verifying insurance benefits so that patients knew up front what their medications would cost.
However, being visionaries meant solving problems before technology had fully caught up with the client’s forward-thinking goals. The series of improvements our client had implemented over time were now a patchwork of legacy systems. Naturally, this led to system and spending redundancies. It caused personnel problems, too. Some areas were overstaffed, and in other areas, employees were spread too thin. Perhaps worst of all, these once-ingenious solutions were now hindering the client from taking on new patients. Legacy systems are not good at handling increased volume. They are, to put it bluntly, not capable of growing with your business.
The first task AAJ had to tackle was that of mapping out all of the client’s existing resources. Then their entire system, including both ancillary services, was modernized, unified and streamlined. By moving some operations to the cloud, AAJ was able to make the system as a whole less dependent on specific infrastructures. This reduced strain on those assets, and made the system as a whole more elastic and scalable– able to handle both short-term bursts of activity and long-term growth.
The net result is a system far less prone to outages, one which serves injured workers more quickly and efficiently. This ensures that patients can do what anyone would want to do when injured– go home and rest. As a result, healthcare outcomes are improved, and lost work time is minimized.
To discover more about how AAJ brought our client’s system into the digital age while actually reducing their costs, download the full case study.
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