Despite being one of the most oft-heard words in IT, if you ask most people what workforce optimization is, they’d be hard-pressed to give a clear-cut answer. Perhaps, in part, that is because the term has been evolving since the first days of modern IT technology. Originally known as workforce management, the term has grown to include all aspects of the workforce life-cycle.

In a nutshell, workforce optimization is a business approach that focuses on maximizing customer satisfaction and revenue with limited expense. Optimization is supported by common goals, integrated technologies and cross-functional processes that supply enhanced performance data in order to streamline operational efficiency.

The implementation of workforce optimization can be achieved through the following steps:

  • Implementation of scheduling solutions that optimize staff productivity by clearly assigning tasks to skilled team members for the fastest turnaround
  • Participation of management and staff in decision-making to maximize results
  • Integration of solutions that drive results and advance step visibility

By allowing employees to connect with each other throughout the enterprise, workforce optimization programs, like Microsoft Sharepoint, facilitate engagement, brainstorming and organization. Use SharePoint to engage with people, share ideas, and reinvent the way you work together. Operating from a single interface, employees have access to answers, insight and expert advice.

Other workforce optimization applications, such as Microsoft Power BI, feature online services to access visual data, create dashboards, exchange reports, and integrate important information that can be utilized to create visual reports and presentations.

AAJ’s Managed Services, which include contact to senior-level IT experts, can help companies expand their organizational capabilities and reduce overall IT costs. By maximizing IT collaboration and benefits, businesses can save money, improve productivity and heighten competitiveness.